Frequently Asked Questions

 

I've never taken a barre class before. Is there a beginner class?

We welcome students of all ages & levels! All of our barre classes offer modifications & challenges so that you can go at your own pace. Please let our instructors know if you have any injuries.


Should I preregister for classes?

Yes, we recommend preregistering for any class you plan to take, but please be aware of our cancellation policies. If you haven't preregistered, you are welcome to come to class. We will accommodate walk-ins space permitting.


What do I need to bring with me to class?

A smile, some water, and a hand towel if you want one. We provide mats, and we have filtered water to re-fill your bottle.


What should I wear to class?

Wear what you're comfortable in and material that is breathable. Most people wear leggings & a tank top. We do not require grippy socks.


Can I freeze my monthly membership?

You can freeze your membership one time a year for up to 3 months. Anything after that you would pay a freeze fee of $25 per month beyond the initial 90 days.


Can my child attend class with me?
 

Unless otherwise specified, our classes are designed for adults.  You must be at least 12 years old and have a parent/guardian's signature to participate if under the age of 18.  Thank you for understanding our policy.


I’m a Melrose or Portsmouth member; can I use the Harvard Square studio too?

For a small monthly upgrade fee, members can have access to unlimited classes in Harvard Square, Melrose, and Portsmouth. Class packs are not interchangeable between locations.  Email crissy@barresoul.com for membership upgrade details.


I'm a Harvard Square member, can I use the other studios?

If you have an all-access (barre and yoga) membership you may attend class anywhere. Yoga-only memberships may be used for yoga classes in Harvard Square, and Virtual Studio classes only.

Virtual Studio FAQ

For more information, visit our Virtual Studio page.

 

How do I register? 

Use our virtual schedule or our iPhone app to pre-register for any virtual classes. Then, please e-mail us to introduce yourselfbarresoulvirtual@gmail.com & visit our login instructions (link to instruction information above). Space is limited to 12 participants, and a minimum of 4 participants are required for class to be held. You will be notified at least 4 hours prior to class if class is canceled. 


How many students can participate in a virtual class? What if class is cancelled?

Our virtual classes require a minimum of 4 participants in order for class to be held, with a maximum of 12. There is a registration deadline (4 hours prior to class), and our instructors will post to the private virtual Facebook page prior to the registration deadline to encourage signups if numbers look low. If less than 4 people sign up by the deadline, class will be cancelled, students will receive an email, and students will not be charged.


How much room do I need? 

Not very much. Just enough to lay down a yoga mat, and you should be far enough from your computer so we can see you to help you with your form. 


What makes Barre & Soul VIRTUAL different than YouTube workouts or DVDs?

We are LIVE. We can see you, motivate you & the classes are only 45 minutes! Our virtual method provides a challenging group environment within your own space. There's real accountability & community when you make a commitment to meet & workout with us even if it's from your living room.


My house is really messy... will everyone see it? 

We see it all! Dogs, boyfriends, toddlers, screaming babies, piles of laundry & dishes... it doesn't matter! As long as your yoga mat is clear, feel free to ignore the mess behind you & take some time for yourself. 


What kind of computer & equipment do I need? 

A computer or iPad/tablet or smartphone, a strong internet connection, speakers, microphone & webcam. Download Zoom, register for class, and enter meeting ID216-879-0692 into Zoom.


I'm so excited for my first class! What do I need to do? 

After registering for class, email us to introduce yourself barresoulvirtual@gmail.com.


Do other participants see you during the workouts? 

You will see the instructor at all times, and other participants will see you. Our advice: being seen by your instructor & peers is the best way to get feedback on how to improve and (most importantly) encouragement. And let's be honest... we're all less likely to quit on that last set when everyone's watching! Connect with the Barre & Soul VIRTUAL staff & other community members in our private facebook group. As a participant, you have the option to click on the instructor’s screen and click “pin video” to only see the instructor. However, keep in mind that the other participants will still be able to see you!


How do I remove myself from the wait list? 

1) Go to My Schedule

2) On the right side above where it says cancel it will say waitlist

3) Click on that link

4) This will show you what you are waitlisted for

5) On the right side of the screen it will say Cancel

6) If you click on that it should remove you from the wait list for that class


If I sign up for a class & cannot attend, will I be charged?

Once you have a spot reserved in the class you may cancel your reservation online, up to 4 HOURS prior to the start time without penalty. All unused classes are returned to your account for future use. If you see late cancel as the only option to cancel out of class, then you are past the 4 hour timeline to cancel and will lose that class. Failure to cancel a class or appointment within four hours, you will lose the class regardless if someone takes your spot. For monthly unlimited & intro special members, a late cancel or no-show will result in a $10 fee; no exceptions.

Cancellation Policy

 
  • Preregistration is not required, but it is recommended for prime-time classes.

  • Please consider your schedule; if it does not allow for you to cancel a reservation with at least 4 hours notice, we recommend arriving early for class and registering at that time, not before.

  • You may cancel your class reservation via your account (through the Barre & Soul® app, or via the website) up to 4 hours prior to the start of class. Please be courteous of our studio managers time and cancel your own reservations.

  • Cancelled class reservations in the early cancellation window (more than 4 hours prior to class start time) result in the class being returned to your account to be used at a future date. Late cancellations (less than 4 hours prior to the start of class) or no-shows will result in the forfeiture of the class and you will be charged as having attended.

  • Workshop, event, and teacher training deposits are non-refundable.

  • For monthly unlimited & honorary memberships, late cancellations or no-shows will result in a $10 fee.

  • Please be aware that spaces will be released five minutes prior to the start of class to individuals on the waitlist/walk-ins, so please be sure to arrive at least five minutes before class to maintain your spot.

  • If you are on a waitlist for a class, please make sure to double check the status of your reservation as close to class as possible. You may be added to the class due to cancellations.